Delivery Information

We offer FREE next working day delivery on all items within England & Wales as long as all orders are received before 2pm Monday to Thursday. Orders placed Friday before 2PM will arrive on Monday's. (Please refer to individual products listings for accurate delivery times)

Small items (Designer Watches) are dispatched by Royal Mail

Watches up to the value of £119 are sent Royal Mail 1st Class Recorded (Delivery 1-2 working days)
Watches over the value of £119 are sent Royal Mail Special Delivery by 1pm (Delivery next working day)
Large items (Beds, Mattresses, Furniture) are dispatched by Tuffnels/Interlink (Next Day by 6pm)


Orders paid for over the weekend will be processed and dispatched on Monday's, except Bank Holidays. We do not work on Saturday or Sunday's. If you have any questions please email us at or alternatively call us on 0115 9702 111. Mon - Fri 9am - 5pm (UK).


Customers should take into consideration their own availability to receive an item when placing an order. Customers should also take into consideration when ordering during periods such as weekends, Christmas, bank holidays, adverse weather conditions, remote locations, and other factors that could affect delivery after ordering.


Items can often go out of stock quickly around busy periods such as summer holidays, bank holidays and Christmas. We will always notify the customer via email as soon as we know an item is out of stock, so please keep a check on the email address provided at the point of ordering for further updates.


If you have received a 'Missed Delivery Card' details of who to contact will be on the card to enable you to make alternative arrangements. Please note that if goods are not re-booked for delivery or collected from the local depot within a certain time, they may be returned to the manufacturer as a failed delivery. This will typically result in a further delivery cost to the customer should we have to rearrange a second delivery.

Failed Deliveries


(Booked with the customer) Failed deliveries resulting in the need for items to be returned to our warehouse may incur a charge for re-delivery. To clarify, this is where we have booked the delivery with the customer, but the customer is not at home when we arrive.

Damages

Although every effort is made to deliver your goods in perfect condition, unfortunately occasionally for reasons beyond our control damages can occur. In this event please make sure you follow the instructions below.

Please make sure you thoroughly check your delivery prior to signing for it, as any damage to boxes or items may not be able to be claimed for unless signed as "DAMAGED" upon receipt.

If you receive a delivery that is damaged please sign as such and call us to advise as soon as possible. This is vital as we can take it up with the manufacturer on your behalf to resolve the problem effectively. If you do sign for it as received then we may not be able to replace any breakages that are notified to us after.

Our aim is to provide complete customer satisfaction. We aim to deliver all items in a timely and efficient manner, and our customer service team and specialist delivery companies are always on hand to help with customer queries and questions. We would like all of our customers to find the experience of buying our products online a totally satisfying one.

Cancellations Orders

Orders can only be cancelled with us prior to shipping with no fees being incurred. Once your order has been processed and you have been notified by email, we can no longer process cancellations without potentially incurring charges as at this point it is possible that your order is on a vehicle.
We can arrange to have items collected should you decide you do not want them, however there will be a cost involved depending on the number of items and volume that can range from £15-£50 + VAT. These figures should be used as a guideline only as each order will be treated on an individual basis. All goods may be returned under the Distance Selling Regulations, and unwanted goods must be returned at the consumers cost under these regulations.

Collections

All our stock is dispatched from our central warehouse in Nottingham so you are welcome to arrange a collection if you live in this area. You must contact us first on 0115 9702 111 Mon - Fri 9am - 5pm

Scotland & Rural Delivery (Scotland)

If you live in Scotland or rural areas of the UK please contact us on 0115 9702 111 Mon - Fri 9am - 6pm before placing an order as sometimes we have to charge a small courier fee to these locations.

Scotland
•    AB10-AB16
•    AB21-25
•    AB30-AB39
•    AB41-AB45
•    AB51-AB56
•    HS1-HS9
•    IV1-IV28
•    IV30-IV36
•    IV40
•    IV41-IV49
•    IV51
•    IV52-IV53
•    IV54
•    IV55-IV56
•    IV63
•    KW1-KW14
•    KW15-KW17
•    KA28
•    PA20-PA40
•    PA41-PA49
•    PA60
•    PA61
•    PA61-PA78
•    PH15-PH26
•    PH30-PH41
•    PH42-PH44
•    PH49-PH50
•    ZE1-ZE3

Isles of Scilly
TR21-TR25

Northern Ireland
BT1-BT99

Republic of Ireland
DUB1-DUB24

EIRE
Channel Islands
GY1-GY9
JE1-JE4

Isle of Man
IM1-9
IM86-87
IM9

Ireland, Republic of Ireland & Islands

Due to distance at this moment in time we have an additional surcharge for Ireland, Republic of Ireland or any of the UK surrounding Islands. We would advise you of the charge by calling us.